Refunds with eSIM Morocco
Plans change sometimes. Our refund policy covers the common cases: cancelled trip, incompatible phone or connection problems.
In which cases can you request a refund?
You have changed your travel plans
If your trip is cancelled or the destination changes, you can request a full refund as long as you have not activated the eSIM. If you have already activated it, we will review your case to offer you the best possible solution.
Your phone is not compatible
If you discover that your device is not compatible with eSIM or is locked by your carrier, we will refund your money without any issue. We just need you to send us a screenshot proving this and that you have not used any data.
You are experiencing connection problems
If you experience connectivity problems in Morocco, contact us immediately via our email [email protected]. We will work to resolve the issue and, if not possible, we will offer you a partial or full refund depending on your case.
What is the refund process?
Three steps. Refunds are processed in 5–10 business days to the same card you used.
Contact us
Submit a ticket on our support form or send an email to [email protected]. We will reply promptly to start the process.
Provide the details
Send screenshots or information showing that there is no signal, the network is not connecting or the device is not compatible. This helps us process your request faster.
Receive your refund
We will refund the money to the same card you used to pay. The process is automatic and usually takes between 5 and 10 business days to appear in your account, depending on your bank.
Additional questions?
Check FAQs